Soramichi Joins IVRy Partner Program for AI Phone Response
A digital marketing and CX consultancy adding a conversational AI phone platform to its proposal menu is a small signal that the reseller channel for Japanese corporate phone automation is widening beyond the vendor's own sales team.
Reporting from 1 source: ASCII.jp.
Soramichi Inc. has joined the partner program of IVRy Inc., the developer of the conversational AI platform IVRy. Soramichi says it will combine its work in digital marketing, CX/CRM, and data and AI utilization with IVRy to propose operational efficiency and DX support for corporate phone response and customer service. IVRy automates phone operations including reservation reception, inquiry handling, call forwarding, and SMS sending.
Soramichi Inc. has joined the IVRy partner program, run by IVRy Inc., which develops the conversational AI platform of the same name. Soramichi will use the partnership to propose operational efficiency and DX around corporate phone response and customer service.
IVRy's AI runs around the clock, automating reservation reception, inquiry handling, call forwarding, and SMS sending, and it handles transcription, summarization, and analysis of call recordings plus automatic FAQ generation and KPI monitoring. It integrates with SFAs such as Salesforce, CRMs, and major data warehouses. Soramichi says it will use the voice of customers collected from calls as data for customer experience and marketing work.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.
Sources
- ASCII.jp SORAMICHI、IVRyとパートナー契約を締結